Terms of service

Our Terms & Conditions

Last updated: August 2026

Welcome to Miara Paper Co Australia.

These Terms & Conditions (“Terms”) apply to your use of the Miara Paper Co Australia website and to all products and services purchased from us. By accessing our website, placing an order or purchasing a product or service from Miara Paper Co Australia, you agree to be bound by these Terms.

Please read these Terms carefully before placing an order.

1. About Us

Miara Paper Co Australia is an Australian stationery business specialising in personalised wedding and event stationery.

Business Name: Miara Paper Co Australia
ABN: 87 929 630 687
Website: www.miarapaperco.com.au
Email: hello@miarapaperco.com.au
Postal Address: PO Box 2420, Clarkson WA 6030, Australia

Our studio hours are Monday to Friday, 9:00 am to 5:00 pm AWST, excluding Western Australian public holidays.

Messages, proofing requests and other correspondence received outside these hours will be attended to during our next available business hours.

2. Orders

By placing an order with Miara Paper Co Australia, you confirm that:

  • you are authorised to place the order;

  • all information supplied to us is complete and accurate;

  • you have reviewed the product description, quantities, sizes, materials, colours, printing methods and other options selected; and

  • you agree to these Terms.

Orders are not considered ready for production until all required information has been supplied, any outstanding amounts have been paid and the final design proof has been approved.

We reserve the right to decline or cancel an order where we are unable to fulfil it, where a product or material becomes unavailable, where an obvious pricing or website error has occurred, or where other circumstances reasonably prevent us from completing the order.

Where we cancel an order that has already been paid for and the cancellation is not due to a breach of these Terms by the customer, any amount owing to the customer will be refunded.

3. Personalised & Made-to-Order Products

Many Miara Paper Co Australia products are personalised or made specifically to a customer's requirements.

It is the customer's responsibility to provide complete and accurate personalisation information, including but not limited to:

  • names;

  • spelling;

  • dates;

  • times;

  • venue details;

  • addresses;

  • contact information;

  • event wording; and

  • any other information required for the design.

Customers should carefully review information before submitting it to us.

4. Design Proofs

Every personalised stationery order will receive a digital visual proof for approval before production.

We aim to provide the initial proof within 48 business hours of receiving your order and all information required to prepare your design.

Our business hours are Monday to Friday, 9:00 am to 5:00 pm AWST. Weekends and Western Australian public holidays are not included when calculating business hours or business days.

The digital proof is intended to allow you to review the layout, wording and personalisation of your stationery before it is produced.

A digital proof is a representation only. Differences may exist between colours, scale and appearance displayed on a screen and the finished physical product.

5. Revisions

Your order includes two rounds of design revisions before final approval.

A revision round may include reasonable changes to the personalisation or layout of the selected design.

Additional revision rounds beyond the two included rounds will be charged at $20 per round.

Payment for an additional revision round must be made upfront before the additional revisions are undertaken.

Substantial changes that effectively require a new design, a different product or extensive redesign may fall outside the standard revision process and may incur additional fees. We will advise you before undertaking any chargeable additional work.

6. Proof Approval

It is extremely important that you carefully review your final proof before approving it.

Before approval, you are responsible for checking all:

  • spelling and grammar;

  • names;

  • dates and times;

  • venue information;

  • addresses;

  • telephone numbers and contact information;

  • quantities;

  • wording;

  • layout and personalisation; and

  • other information appearing on your stationery.

Once you provide final approval, you confirm that the proof is correct and authorise Miara Paper Co Australia to proceed with your order.

Final proof approval is considered final.

After final approval, further changes cannot be guaranteed.

In some circumstances, we may be able to accommodate a change after approval if materials have not yet been ordered and production has not commenced. Any such change is at our discretion and may incur additional design, material, administration or production fees.

Once materials have been ordered or production has commenced, changes may no longer be possible.

7. Customer Errors & Printing Errors

The customer is responsible for errors that were:

  • supplied to Miara Paper Co Australia by the customer; or

  • visible on the final proof and subsequently approved by the customer.

This includes incorrect spelling, names, dates, times, addresses, venue details or other information.

Where a customer-approved error requires stationery to be reproduced, the cost of reprinting, materials and any associated delivery costs will generally be the customer's responsibility.

If Miara Paper Co Australia introduces an error during production that differs from the customer's approved proof, we will take responsibility for correcting the affected products at our cost where appropriate.

Nothing in this section limits any rights or remedies available to you under the Australian Consumer Law.

8. Customer Approval Delays

Our production timeframe does not begin when an order is initially placed.

Production begins only after:

  1. all required information has been received;

  2. any required payments have been made; and

  3. the final design proof has been approved.

Customers are responsible for reviewing and approving proofs promptly.

Any delay caused by a customer taking additional time to provide information, respond to correspondence, request revisions or approve a proof will delay the commencement of production and may consequently delay dispatch.

Miara Paper Co Australia is not responsible for a missed preferred delivery or event deadline to the extent that the delay was caused by the customer's delay in providing required information or approving their proof.

9. Production Timeframes

Our standard production timeframe is approximately 11–15 business days.

This timeframe begins after final proof approval and does not include shipping or delivery time.

Production timeframes are estimates rather than guaranteed completion dates unless we have expressly agreed otherwise in writing.

During particularly busy periods, supply disruptions or circumstances outside our reasonable control, production may take longer than estimated. Where we become aware of a significant delay affecting your order, we will endeavour to notify you.

Customers should allow sufficient time for both production and delivery when ordering stationery for a particular event date.

10. Colours, Screens & Printed Products

We take care to represent our products accurately; however, digital images and proofs cannot provide an exact representation of physical stationery.

Colours may appear differently depending on your device, screen settings, brightness and display calibration.

The appearance of printed ink may also vary depending on the cardstock colour, texture, printing process and lighting conditions.

By placing an order, you acknowledge that reasonable differences between colours displayed digitally and the finished physical product are not necessarily defects.

Where colour is particularly important, we recommend considering physical samples where available before placing a large order.

11. Cardstock, Envelopes & Material Variations

Paper, cardstock, envelopes and other materials may have natural or manufacturing variations between batches.

Slight differences in colour, texture, thickness or finish may therefore occur between samples, photographs, separate orders or products purchased at different times.

We cannot guarantee that materials purchased as part of a later reorder will be an exact batch match to those used in an earlier order.

Where a selected material becomes unavailable, we will contact you before substituting a materially different alternative.

12. Printing, Trimming & Finishing Tolerances

Our stationery is produced and finished with care; however, reasonable manufacturing tolerances may occur.

Minor variations may occur in:

  • trimming;

  • positioning;

  • alignment;

  • print placement;

  • colour;

  • shape cutting;

  • corner finishing; and

  • other finishing processes.

Small variations that are inherent to the relevant printing, cutting or finishing process and do not materially affect the overall appearance or use of the product will not ordinarily be considered defects.

This does not affect your rights under the Australian Consumer Law.

13. White Ink & Specialty Printing

White ink and other specialty printing processes can behave differently depending on the colour, texture and composition of the cardstock.

Digital proofs and website images should therefore be treated as visual guides rather than exact representations of the final printed result.

Minor variations inherent to specialty printing methods may occur.

14. Cancellations

We understand that circumstances can change.

Customers may request a change-of-mind cancellation within 24 hours of placing an order.

Cancellation requests must be submitted to hello@miarapaperco.com.au.

After the 24-hour cancellation period, change-of-mind cancellations and refunds are generally unavailable because design work may have commenced and materials may have been ordered or allocated specifically for your personalised order.

Changes to personalisation may be requested before final proof approval and will be subject to the revision terms outlined above.

Once a final proof has been approved, cancellation or changes cannot be guaranteed.

Once materials have been ordered or production has commenced, cancellation or alteration may no longer be possible.

Nothing in this cancellation policy excludes any right to a refund or other remedy that you may have under the Australian Consumer Law.

15. Change of Mind, Returns & Exchanges

Because our personalised stationery is made specifically to your requirements, we do not accept returns or exchanges or provide refunds for change of mind on personalised or custom-made products.

This includes circumstances where you later change your mind about a design, colour, size, wording or other selection after the applicable cancellation or revision period.

Non-personalised products, if offered, may be subject to separate return conditions displayed with the relevant product.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

16. Damaged Orders

Please inspect your order promptly after delivery.

If your order arrives damaged, please contact us at hello@miarapaperco.com.au within 48 hours of delivery where reasonably possible so that we can investigate the issue promptly.

We may request photographs showing:

  • the affected stationery;

  • the external shipping packaging;

  • the internal packaging; and

  • any visible damage to the parcel.

Please retain the affected products and packaging until we advise you otherwise, as they may be required when investigating the damage or making a claim with the delivery provider.

Depending on the circumstances, an appropriate resolution may include replacement, reproduction, refund or another remedy.

The request to notify us within 48 hours assists us in investigating transit damage and does not remove or limit rights or remedies available under the Australian Consumer Law.

17. Shipping — Australia

Production time and shipping time are separate.

Orders shipped within Australia are sent using Australia Post Express Post and include an Australia Post tracking number.

Our estimated Australia-wide Express Post delivery timeframe is:

2–4 business days after dispatch.

Delivery timeframes are estimates only and may be affected by Australia Post network conditions, destination, weather, peak periods and other circumstances outside our reasonable control.

A dispatch or shipping estimate is not a guaranteed delivery date unless expressly agreed otherwise.

18. International Shipping

Where international shipping is available, estimated delivery times after dispatch are:

USA & Canada

International Standard Post: approximately 9–15 business days
International Express Post: approximately 5–12 business days

International delivery estimates do not include our production timeframe.

International orders may also be subject to customs processing, inspections, import duties, taxes or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, customers are responsible for any applicable import duties, taxes or customs charges.

Customs and international carrier delays are outside Miara Paper Co Australia's reasonable control.

19. Shipping Addresses & Returned Parcels

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us immediately if you discover an error in your delivery information.

If an order has already been dispatched, we may be unable to change the delivery address.

Where a parcel is returned to us because of an incorrect or incomplete address supplied by the customer, failure to collect the parcel or another circumstance attributable to the customer, additional postage charges may apply before the order is resent.

This does not apply where the delivery issue was caused by an error by Miara Paper Co Australia or where otherwise required by law.

20. Delivery Delays

Once an order has been dispatched, delivery is carried out by third-party postal or courier services.

While we will reasonably assist customers with tracking and delivery enquiries, delivery estimates provided by carriers are not guaranteed by Miara Paper Co Australia.

We are not responsible for delays outside our reasonable control, including postal network disruptions, severe weather, customs processing or other carrier delays, except to the extent that responsibility cannot lawfully be excluded.

21. Reorders & Additional Invitations

Customers are encouraged to carefully calculate the quantity of stationery required before placing their order and to consider ordering additional copies for unexpected guests, keepsakes or later changes.

Additional stationery may be ordered later where available; however, additional production charges, minimum quantities or shipping costs may apply.

We cannot guarantee that a later print run will perfectly match the original order due to potential variations between paper, envelope, ink and material batches.

22. Pricing & Payment

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Applicable shipping costs and other charges will be displayed during checkout or otherwise communicated before payment where applicable.

Payment must be successfully completed before we are required to commence work on an order unless otherwise expressly agreed.

Prices, products and services may change from time to time. Changes to advertised prices will not ordinarily affect an order that has already been accepted and paid for, except where there has been an obvious pricing or technical error.

If we discover a material pricing error affecting an order, we will contact you before proceeding.

23. Promotional Codes

Promotional codes, discounts and special offers may be subject to additional conditions.

Unless expressly stated otherwise:

  • promotional codes cannot be exchanged for cash;

  • only one promotional code may be used per order;

  • promotional codes cannot be applied retrospectively to completed purchases; and

  • promotional offers may be changed or withdrawn in accordance with their stated terms.

24. Intellectual Property

Unless otherwise stated, all original designs, layouts, graphics, illustrations, photographs, templates, product concepts, website content and other creative material produced by or for Miara Paper Co Australia remain the intellectual property of their respective owner.

Purchasing stationery from Miara Paper Co Australia gives you ownership of the physical products supplied to you but does not transfer copyright or intellectual property rights in the underlying design.

Our designs must not be copied, reproduced, traced, digitally recreated, resold, commercially exploited or used to manufacture substantially reproduced products without prior written permission.

Personalised wording, photographs, logos or other materials supplied by a customer remain subject to the rights of their respective owners.

By supplying material to us, you confirm that you have permission to use it for the purpose requested and to authorise us to reproduce it as reasonably necessary to fulfil your order.

25. Photography, Portfolio & Marketing

Miara Paper Co Australia may photograph completed stationery and products created as part of customer orders for portfolio, promotional and marketing purposes.

This may include use on our:

  • website;

  • social media accounts;

  • digital advertising;

  • online marketplaces;

  • printed promotional materials; and

  • other Miara Paper Co Australia marketing channels.

Where appropriate, we may obscure, alter or de-identify personal information displayed on stationery before publication.

If you do not wish for your stationery to be photographed or published, or you would prefer that it not be published until after your event date, please contact hello@miarapaperco.com.au.

We will reasonably accommodate requests received before the relevant material has been published.

We will not intentionally publish private information that is not reasonably necessary for showcasing our work.

Our collection, handling and use of personal information is also subject to our Privacy Policy and applicable privacy laws.

26. Website Information

We make reasonable efforts to ensure that product descriptions, photographs, pricing and other information displayed on our website are accurate.

However, occasional typographical, technical or administrative errors may occur.

Product photographs are illustrative and the appearance of colours, materials and finishes may vary depending on screens, lighting, photography and manufacturing variation.

We may update or correct website information where reasonably necessary.

27. Third-Party Services

Our website and fulfilment process may rely on third-party providers, including payment processors, website platforms, postal services and other service providers.

Use of certain third-party services may also be subject to the provider's own terms and privacy policies.

We are not responsible for third-party websites that are not operated or controlled by Miara Paper Co Australia.

28. Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right, remedy or other protection that cannot lawfully be excluded, restricted or modified.

If there is an inconsistency between these Terms and a mandatory right or remedy available under applicable law, the applicable law will prevail to the extent of the inconsistency.

29. Liability

To the maximum extent permitted by law, Miara Paper Co Australia's liability will be limited as permitted under applicable law.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability or remedies that cannot be excluded under the Australian Consumer Law.

Miara Paper Co Australia will not be responsible for loss or delay to the extent caused by information supplied incorrectly by the customer, delayed customer approval, misuse of the supplied products, or circumstances outside our reasonable control, subject always to applicable law.

30. Events Outside Our Reasonable Control

We will not be responsible for a delay or failure to perform an obligation where the delay or failure is caused by circumstances outside our reasonable control.

These circumstances may include significant postal or courier disruptions, natural disasters, severe weather, fire, flood, power or internet outages, industrial action, government restrictions, supply-chain interruptions or material shortages.

Where such an event materially affects an order, we will endeavour to communicate with the customer and take reasonable steps to minimise the impact.

Nothing in this section limits rights that cannot lawfully be excluded.

31. Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable Australian privacy laws.

Information supplied when placing an order may be used as reasonably necessary to process your purchase, personalise your stationery, communicate with you, arrange production and delivery, maintain business records and otherwise provide our services.

Please refer to our separate Privacy Policy for further information.

32. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, website, practices or applicable laws.

The version published on our website at the time you place your order will generally apply to that order.

The date at the beginning of these Terms indicates when they were most recently updated.

33. Governing Law

These Terms are governed by the laws applicable in Western Australia, Australia.

Subject to any rights you may have to bring proceedings elsewhere under applicable law, disputes relating to these Terms will be subject to the jurisdiction of the courts and tribunals of Western Australia and any courts entitled to hear appeals from them.

34. Contact Us

If you have questions about these Terms or an order placed with Miara Paper Co Australia, please contact us:

Miara Paper Co Australia
ABN: 87 929 630 687
Email: hello@miarapaperco.com.au
Website: www.miarapaperco.com.au
Postal Address: PO Box 2420, Clarkson WA 6030, Australia

Studio Hours: Monday–Friday, 9:00 am–5:00 pm AWST, excluding Western Australian public holidays.