Returns & Refunds Policy

Last updated: August 2026

At Miara Paper Co Australia, each personalised order is carefully created and produced specifically for you. Because of the custom nature of our stationery, different return and cancellation conditions apply to personalised products.

This policy should be read together with our Terms & Conditions and does not limit any rights you may have under the Australian Consumer Law.

Personalised & Made-to-Order Products

As our personalised stationery is made specifically to your requirements, we do not accept returns or exchanges or provide refunds for change of mind on personalised or custom-made products.

This includes changing your mind about your chosen design, cardstock, colour, shape, printing option, wording or other personalisation after the applicable cancellation or revision period.

Please carefully review all product options and information before placing your order.

Cancellations

We accept change-of-mind cancellation requests within 24 hours of placing your order.

To request a cancellation, please contact us at hello@miarapaperco.com.au as soon as possible and include your order number.

After 24 hours, change-of-mind cancellations and refunds are generally unavailable as design work may have commenced and materials may have been ordered or allocated specifically for your order.

This does not affect any rights or remedies you may have under the Australian Consumer Law.

Changes to Your Order

Changes to personalisation can be requested before your final design proof is approved.

Your order includes two rounds of revisions. Additional revision rounds are charged at $20 per round and must be paid upfront before the additional revisions are undertaken.

Once you approve your final proof, your approval is considered final and your order is authorised for production.

Changes requested after final approval cannot be guaranteed. Where materials have not yet been ordered and production has not commenced, we may be able to accommodate a change at our discretion. Additional design, material, administration or production fees may apply.

Once materials have been ordered or production has commenced, further changes may not be possible.

Proof Approval & Customer Errors

Every personalised stationery order receives a digital visual proof before production.

It is your responsibility to carefully check your proof before approving it, including all:

• names and spelling;

• dates and times;

• addresses and venue information;

• contact details;

• wording and grammar; and

• other personalised information.

Once a proof has been approved, any errors visible on that approved proof are considered accepted by the customer.

If stationery needs to be reproduced because incorrect information was supplied by the customer or an error was approved during proofing, the customer will generally be responsible for the cost of the reprint, materials and associated delivery charges.

If Miara Paper Co Australia introduces an error during production that differs from your approved proof, we will take responsibility for correcting the affected products at our cost where appropriate.

Damaged Orders

Please inspect your order promptly after delivery.

If your order arrives damaged, please contact us at hello@miarapaperco.com.au within 48 hours of delivery where reasonably possible.

When contacting us, please include:

• your order number;

• a description of the issue;

• clear photographs of the damaged products;

• photographs of the external shipping packaging; and

• photographs of the internal packaging where relevant.

Please retain the affected stationery and packaging until we have assessed the issue, as these may be required to investigate the damage or make a claim with the delivery provider.

Once we have reviewed the issue, we will work with you to provide an appropriate resolution. Depending on the circumstances and your rights under applicable law, this may include replacement, reproduction, refund or another appropriate remedy.

Our request that transit damage be reported within 48 hours helps us investigate the issue promptly. It does not remove or limit any rights or remedies you may have under the Australian Consumer Law.

Faulty or Incorrect Products

If you believe your order is faulty, materially different from what you ordered, or contains an error attributable to Miara Paper Co Australia, please contact us as within 48 hours of receiving your order at hello@miarapaperco.com.au.

Please include your order number, details of the issue and photographs where applicable.

We will assess the issue and provide an appropriate remedy in accordance with your rights under the Australian Consumer Law.

Colour, Material & Production Variations

Please note that reasonable variations may occur in handmade and professionally produced stationery.

Colours displayed on screens and digital proofs may differ from the finished printed product due to screen settings, cardstock colour, printing processes and lighting conditions.

Paper, cardstock and envelopes may also have slight variations in colour, texture or finish between manufacturing batches.

Minor variations inherent to printing, trimming, cutting or finishing processes are not necessarily considered faults where they do not materially affect the appearance or intended use of the product.

Nothing in this section limits your rights under the Australian Consumer Law.

Australian Consumer Law

Our products and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified.

Where there is an inconsistency between this policy and your mandatory rights under applicable law, those rights will prevail.

Contact Us

For cancellation, return, damage or product concerns, please contact:

Miara Paper Co Australia
ABN: 87 929 630 687
Email: hello@miarapaperco.com.au
Website: www.miarapaperco.com.au
Postal Address: PO Box 2420, Clarkson WA 6030, Australia

Studio Hours: Monday–Friday, 9:00 am–5:00 pm AWST, excluding Western Australian public holidays.

Messages received outside our studio hours will be attended to during our next available business hours.