Shipping & Delivery Policy

Last updated: August 2026

At Miara Paper Co Australia, each personalised order is carefully prepared and produced specifically for you. Please allow time for both production and shipping when placing your order, particularly when ordering stationery for a specific event date.

This Shipping & Delivery Policy should be read together with our Terms & Conditions.

Production Timeframes

Our standard production timeframe is approximately 11–15 business days.

Production time begins only once:

• all required order and personalisation information has been received;

• any outstanding payments have been made; and

• your final digital design proof has been approved.

Shipping time is additional to our 11–15 business day production timeframe.

Production does not begin from the date your order is placed.

Proofing & Customer Approval

An initial digital proof will generally be provided within 48 business hours of receiving your order and all information required to prepare your design.

Our studio operates Monday to Friday, 9:00 am–5:00 pm AWST, excluding Western Australian public holidays.

Your production timeframe will not begin until your final proof has been approved.

Please review and respond to your proofs promptly, particularly if your stationery is required by a particular date.

Any delay in providing required information, requesting revisions or approving your final proof will correspondingly delay production and dispatch.

Shipping Within Australia

All Australian orders are shipped using Australia Post Express Post.

Once your order has been dispatched, you will receive an Australia Post tracking number so you can follow the progress of your delivery.

Our estimated Australia-wide delivery timeframe is:

Express Post: approximately 2–4 business days after dispatch

Please remember that this timeframe is in addition to our standard 11–15 business day production timeframe.

Shipping to the USA & Canada

Where international shipping is available, customers in the USA and Canada may select from the following services:

International Standard Post: approximately 9–15 business days after dispatch

International Express Post: approximately 5–12 business days after dispatch

These estimates apply to shipping only and do not include our production timeframe.

International delivery times may vary depending on destination, postal networks and customs processing.

Tracking

Tracking information will be provided for applicable shipping services once your order has been dispatched.

Please allow some time after receiving your tracking number for the carrier's tracking system to register the parcel.

Once an order has been handed to the delivery provider, tracking information supplied by the carrier will generally provide the most current information regarding the parcel's progress.

Delivery Estimates

All production and shipping timeframes provided by Miara Paper Co Australia are estimates rather than guaranteed delivery dates, unless we have expressly agreed to a guaranteed date in writing.

Delivery times may be affected by circumstances outside our reasonable control, including:

• Australia Post or international postal network delays;

• severe weather or natural events;

• peak delivery periods;

• customs processing;

• industrial action;

• transportation disruptions; and

• other unexpected carrier delays.

Where appropriate, we will reasonably assist you with enquiries concerning a delayed or missing shipment.

Event Dates

When ordering wedding or event stationery, we strongly recommend allowing sufficient time for:

Proofing + revisions + 11–15 business days production + applicable shipping time.

Please ensure that your event date and required-by date allow sufficient time for your stationery to be produced and delivered.

Providing us with an event date does not constitute a guaranteed delivery deadline unless we have expressly confirmed otherwise in writing.

Miara Paper Co Australia is not responsible for missed preferred delivery or event deadlines to the extent that the delay results from a customer's delay in supplying information, requesting revisions or approving their final proof.

Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your shipping information before completing checkout.

If you notice an error after ordering, contact us at hello@miarapaperco.com.au as soon as possible.

We will make reasonable efforts to update the address if the order has not yet been dispatched. Once an order has been dispatched, we may be unable to redirect or alter the delivery address.

Returned to Sender

If a parcel is returned to Miara Paper Co Australia because:

• an incorrect or incomplete address was supplied;

• delivery was refused;

• the parcel was not collected; or

• another delivery issue attributable to the recipient occurred,

we will contact you once the parcel has been returned to us.

Additional shipping charges may be payable before the parcel can be resent.

Where the return was caused by an error on our part, we will cover reasonable costs associated with correcting the delivery.

International Customs, Duties & Taxes

International orders may be subject to customs processing and import requirements in the destination country.

Any customs duties, import taxes, fees or other charges imposed by the destination country are the responsibility of the recipient unless expressly stated otherwise at checkout.

Customs processing may also result in additional delivery delays that are outside Miara Paper Co Australia's reasonable control.

Customers are responsible for ensuring that products ordered can lawfully be imported into their destination country.

Damaged Deliveries

Please inspect your order promptly after delivery.

If your parcel arrives damaged, please contact hello@miarapaperco.com.au within 48 hours of delivery where reasonably possible.

Please provide:

• your order number;

• a description of the damage;

• photographs of the affected stationery;

• photographs of the external shipping packaging; and

• photographs of the internal packaging where relevant.

Please retain the damaged products and packaging until we have assessed the issue, as these may be required when investigating the damage or making a claim with the delivery provider.

We will assess the circumstances and work with you to provide an appropriate resolution.

Our request that transit damage be reported within 48 hours helps us investigate delivery issues promptly and does not remove or limit any rights or remedies available under the Australian Consumer Law.

Lost or Delayed Parcels

If your tracking information indicates that your parcel is significantly delayed or potentially lost, please contact us and we will reasonably assist with investigating the shipment with the delivery provider.

A parcel will not necessarily be considered lost merely because it has exceeded an estimated delivery timeframe. Where appropriate, we may need to allow the carrier's investigation process to be completed before determining the appropriate resolution.

Nothing in this policy limits any rights or remedies available to you under the Australian Consumer Law.

Australian Consumer Law

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where this policy is inconsistent with a mandatory right or remedy available under applicable law, that right or remedy will prevail.

Contact Us

For shipping or delivery enquiries, please contact:

Miara Paper Co Australia
ABN: 87 929 630 687
Email: hello@miarapaperco.com.au
Website: www.miarapaperco.com.au
Postal Address: PO Box 2420, Clarkson WA 6030, Australia

Studio Hours: Monday–Friday, 9:00 am–5:00 pm AWST, excluding Western Australian public holidays.

Messages received outside our studio hours will be attended to during our next available business hours.