Privacy policy

Privacy Policy

Last updated: August 2026

Miara Paper Co Australia respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit www.miarapaperco.com.au, communicate with us, subscribe to our marketing communications, place an order or otherwise interact with Miara Paper Co Australia.


1. About Us

Miara Paper Co Australia
ABN: 87 929 630 687
Website: www.miarapaperco.com.au
Email: hello@miarapaperco.com.au
Postal Address: PO Box 2420, Clarkson WA 6030, Australia

For privacy-related enquiries, please contact us using the email address above.


2. Information We May Collect

Depending on how you interact with us, we may collect personal information including:

  • your name;

  • email address;

  • telephone number;

  • billing and delivery address;

  • order and transaction information;

  • wedding or event information;

  • names, dates, times, venues and wording supplied for personalised stationery;

  • information submitted through enquiry, contact or customisation forms;

  • correspondence between you and Miara Paper Co Australia;

  • photographs, artwork, logos or other files you choose to provide;

  • marketing preferences;

  • website usage and device information;

  • IP address and browser information;

  • cookie and analytics information; and

  • other information you voluntarily provide to us.

You are not required to provide all types of information listed above. However, certain information may be necessary for us to process an order, personalise stationery or provide a requested service.


3. Information About Other People

Personalised stationery may require you to provide information relating to other people, such as your partner, wedding party, guests or family members.

Where you provide personal information about another person, you should ensure that you are authorised or otherwise permitted to provide that information to us for the purpose of creating your stationery.

We use information supplied about other people only as reasonably necessary to provide the products or services requested or as otherwise permitted by law.


4. How We Collect Information

We may collect personal information when you:

  • visit or use our website;

  • create or place an order;

  • complete a contact, enquiry or personalisation form;

  • provide information for your stationery;

  • communicate with us by email or another communication channel;

  • subscribe to our mailing list;

  • interact with our advertising;

  • participate in a promotion;

  • provide photographs, artwork or other files;

  • contact us regarding an existing order; or

  • otherwise interact with Miara Paper Co Australia.

Some information may also be collected automatically through cookies, analytics technologies and similar tools when you use our website.


5. How We Use Your Information

We may use personal information to:

  • process and fulfil orders;

  • prepare personalised stationery;

  • create and send digital design proofs;

  • communicate regarding proofs and revisions;

  • process payments;

  • arrange production, packaging and delivery;

  • provide tracking information;

  • respond to questions and customer service enquiries;

  • investigate damaged, delayed or incorrect orders;

  • maintain order, accounting and business records;

  • prevent fraud and protect our website and business;

  • improve our website, products and customer experience;

  • understand how visitors use our website;

  • measure the effectiveness of advertising;

  • provide marketing communications where permitted;

  • comply with legal, regulatory, taxation and accounting requirements; and

  • otherwise operate and administer Miara Paper Co Australia.

We aim to collect and use only information reasonably relevant to our business activities and the services you request.


6. Shopify

Our online store is operated using Shopify.

When you visit our website or place an order, certain personal information may be collected, processed or stored using Shopify's systems.

Shopify may process information required to provide ecommerce functionality, including information relating to your order, checkout, payment, device and interaction with our online store.

Shopify may process information in locations outside Australia as part of providing its services.

Shopify's own privacy practices are governed by its applicable privacy policies and terms.


7. Payments

Payments made through our website are processed using third-party payment providers available through our Shopify checkout.

Depending on the payment method selected, your payment information may be processed by Shopify Payments or another payment provider.

Miara Paper Co Australia does not ordinarily receive or store your complete credit or debit card number when payments are processed by these providers.

Payment providers may collect and process information necessary to authorise transactions, prevent fraud and comply with their own legal and regulatory obligations.


8. Order & Personalisation Forms

We may use online forms or third-party form providers to collect information required to personalise and fulfil your order.

Information submitted through these forms may include names, event details, dates, venues, wording, contact information, design selections and other information required to prepare your stationery.

Where a third-party form provider is used, information may be processed or stored using that provider's systems and may be subject to its privacy practices.

We will update this Privacy Policy where reasonably necessary to reflect material changes to the services we use.


9. Email Marketing

You may choose to subscribe to receive news, product launches, promotions, inspiration and other marketing communications from Miara Paper Co Australia.

Where required, we will send marketing communications only with appropriate permission or where otherwise permitted by applicable law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us at hello@miarapaperco.com.au.

Unsubscribing from marketing communications will not prevent us from sending transactional or service communications that are reasonably necessary in relation to an order you have placed.


10. Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality and support advertising.

Cookies are small data files stored on or associated with your device or browser.

Some cookies may be necessary for functions such as shopping carts and checkout, while others may support analytics, personalisation or advertising.

You may be able to control cookies through your browser settings and, where available, through privacy or cookie controls provided on our website.

Disabling certain cookies may affect the functionality of parts of the website.


11. Analytics & Advertising

We may use analytics and advertising technologies provided by third parties, including services associated with platforms such as Google, Meta, Facebook and Instagram.

These technologies may collect information about how you interact with our website or advertisements, including:

  • pages viewed;

  • links or advertisements clicked;

  • device and browser information;

  • approximate location derived from technical information;

  • IP address;

  • referral information; and

  • interactions with our website.

This information may be used to measure website performance, understand customer behaviour, evaluate advertising campaigns and deliver or measure relevant advertising.

The relevant third-party providers may process information in accordance with their own privacy policies.


12. Photography & Portfolio Use

Miara Paper Co Australia may photograph completed stationery for portfolio, promotional and marketing purposes in accordance with our Terms & Conditions.

This may include displaying our work on our website, social media accounts, digital advertising and other Miara Paper Co Australia marketing materials.

Where appropriate, we may obscure, alter or de-identify personal information visible on stationery before publication.

If you do not wish for your stationery to be photographed or published, or would prefer that it not be published until after your event, please contact hello@miarapaperco.com.au.

We will reasonably accommodate requests received before the relevant content has been published.


13. When We May Share Information

We do not sell customer contact lists.

We may disclose personal information to third parties where reasonably necessary to operate our business or fulfil an order, including:

  • Shopify and ecommerce service providers;

  • payment processors;

  • postal and courier providers;

  • printing and production partners;

  • form and data collection providers;

  • website hosting and technology providers;

  • email and marketing platforms;

  • analytics and advertising providers;

  • accountants, professional advisers and service providers; and

  • government authorities or regulators where required or authorised by law.

We aim to provide third parties only with information reasonably necessary for the relevant service.


14. Printing & Production Partners

Some products or specialist production processes may involve third-party printing, production or finishing providers.

Where necessary to fulfil your order, relevant order information may be provided to these suppliers.

We will only disclose information reasonably required for the production or fulfilment of the relevant products.


15. Shipping Providers

We may provide your name, delivery address, contact information and relevant shipment details to Australia Post or another delivery provider in order to dispatch and deliver your order.

Shipping providers handle personal information according to their own applicable privacy practices.


16. Overseas Processing & International Services

Some of the third-party platforms and technology providers we use may process or store information outside Australia.

Depending on the services used, information may be processed in countries including the United States and Canada, or other countries in which our service providers or their infrastructure operate.

The privacy and data protection laws of those countries may differ from Australian laws.

Where applicable, we take reasonable steps appropriate to our business to work with established service providers and manage personal information responsibly.


17. Storage & Security

We take reasonable steps appropriate to the nature and size of our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include password-protected accounts, access controls, reputable third-party platforms and other reasonable technical or organisational safeguards.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.


18. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

  • fulfilling and supporting orders;

  • maintaining business and transaction records;

  • accounting and taxation requirements;

  • resolving disputes;

  • managing customer enquiries;

  • preventing fraud; and

  • meeting applicable legal obligations.

When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and subject to any legal record-keeping requirements.


19. Accessing or Correcting Your Information

If you believe personal information we hold about you is incorrect or you would like to request access to information we hold about you, please contact:

hello@miarapaperco.com.au

We may need to verify your identity before providing access to or changing certain information.

We will consider and respond to requests in accordance with applicable law.


20. Privacy Complaints

If you have a concern about how Miara Paper Co Australia has handled your personal information, please contact us first at:

hello@miarapaperco.com.au

Please provide enough information for us to understand and investigate your concern.

We will endeavour to review privacy concerns promptly and respond within a reasonable timeframe.

Where applicable, you may also have rights to make a complaint to an appropriate privacy regulator.


21. Children's Privacy

Our products and website are intended primarily for adults purchasing wedding and event stationery.

We do not knowingly seek to collect personal information directly from children for marketing purposes.

Where a customer supplies a child's name or other information for legitimate event stationery, such as invitations, place cards or other personalised products, we will use that information only as reasonably necessary to provide the requested product or service.


22. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Miara Paper Co Australia does not control the privacy practices of independent third-party websites. We recommend reviewing the privacy policy of any external service you choose to use.


23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, service providers or applicable laws.

The most current version will be published on our website.

The date at the beginning of this policy indicates when it was most recently updated.


24. Applicable Privacy Laws

Miara Paper Co Australia will handle personal information in accordance with privacy and data protection laws that apply to our business and activities.

Nothing in this Privacy Policy is intended to limit any privacy right that cannot lawfully be limited.


25. Contact Us

For privacy enquiries, requests or complaints, please contact:

Miara Paper Co Australia
ABN: 87 929 630 687
Email: hello@miarapaperco.com.au
Website: www.miarapaperco.com.au
Postal Address: PO Box 2420, Clarkson WA 6030, Australia

Studio Hours: Monday–Friday, 9:00 am–5:00 pm AWST, excluding Western Australian public holidays.